Bridging the divide in the era of Gen Z

At the 22nd National Prayer Breakfast last month in Nairobi, former NFL star turned pastor Rickey Allen Bolden asked the participants to rethink their approach in dealing with the younger generation.

His message was simple: Apologise to Gen Z for all the atrocities inflicted on them and build reconciliation bridges.

This came at a time young people are increasingly at odds with leaders and openly questioning their decisions.

But how do you bridge this divide? Here are a few tips.

Listen before reacting

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Gen Z values dialogue over directives. Gone are the days when authority was unquestioned. Gen Z thrives in environments where their voices are heard before conclusions are drawn.

Instead of reacting immediately to their choices or concerns, pause, ask questions, and genuinely listen. 

Practical application: If a young person expresses frustration about rigid expectations, rather than shutting them down, respond with curiosity: “Tell me more about how you feel. What do you think would work better?” 

Why it matters: Listening fosters trust. When young adults feel heard, they are more likely to be open to guidance rather than resist it.

 Acknowledge their autonomy

Respect their decisions, even when guiding them. Gen Z is making major life choices - career moves, financial decisions, even shifting societal norms. Parents and leaders must recognise their independence while still offering wisdom. 

Practical application: Instead of saying, “That’s not the right way to do it,” reframe the conversation: “I see why you are making that decision. Here is something to consider as you move forward.” 

Why it matters: Autonomy builds confidence. When Gen Z feels trusted, they develop stronger critical thinking skills and become more receptive to advice. 

Engage, do not dismiss

Create spaces for conversation rather than confrontation. Many conflicts arise when young adults feel dismissed rather than engaged. Leaders and parents must create opportunities for Gen Z to express their viewpoints without fear of rejection. 

Practical application: Host open conversations, whether in families or leadership circles, where ideas are shared without immediate judgment. Encourage Gen Z to propose solutions rather than highlight problems. 

Why it matters: Dialogue fosters innovation. When Gen Z believes their insights matter, they are more likely to contribute meaningfully to societal and personal growth. 

Lead with empathy

Parenting and leadership thrive on mutual understanding. Empathy is the cornerstone of strong relationships. Parents and leaders must shift from commanding respect to earning it through emotional intelligence and compassion. 

Practical application: When a Gen Z struggles with expectations, instead of saying, “You need to toughen up,” acknowledge their reality: “I see this is challenging for you. Let’s figure out how to navigate it together.” 

Why it matters: Empathy strengthens bonds. When authority figures lead with understanding, they create environments where respect is mutual rather than forced.