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Why human-to-human interaction is irreplaceable with tech in customer service
In today's digital age, one truth remains constant: the undeniable importance of human-to-human (H2H) interactions.
By Grace Ngugi 1 year ago
Why human-to-human interaction is irreplaceable with tech in customer service
Data is king in fast-changing customer experience landscape
Customer service has come a long way, with data increasingly dictating how organisations relate with their existing and potential customers.
By Grace Ngugi 1 year ago
Data is king in fast-changing customer experience landscape
Broken Window: How to fix customer churn in business
Managing an issue to the customer's satisfaction could prove the difference between customer retention and churn.
By Grace Ngugi 1 year ago
Broken Window: How to fix customer churn in business
How the 'idiot curve' can help in bettering customer service
From the service provider's perspective, a business can identify existing gaps by mapping out a customer's journey through the curve, which can be leveraged to optimise customer experience.
By Grace Ngugi 1 year ago
How the 'idiot curve' can help in bettering customer service
Two-month HIV shots reduce pill burden, study
Health & Science
By Gardy Chacha
48 secs ago
Moi teams triumph in Manyatta tournaments
Sports
By Ben Ahenda
21 mins ago
Kabras Sugar make light work of rivals
Rugby
By Washington Onyango
29 mins ago
Youth face high HIV risk as donor support drops
Health & Science
By Rodgers Otiso
1 hr ago
Sh34m windfall: Kwale community tastes 'sweet' carbon credits money
Health & Science
By Gardy Chacha
2 hrs ago